Technology Outsourcing 

Our Outsourcing Practice

Mintz Levin's outsourcing practice has demonstrated experience in a wide range of transactions, having represented outsourcing customers and outsourcing vendors in information technology and business process outsourcing contexts. Our team of attorneys understands the complex interaction of commercial, financial, technical and legal issues, as well as the long-term relationship issues, associated with outsourcing transactions. Our experience on both sides of the negotiating table gives our attorneys unique insight into the strategic and tactical goals and "hot buttons" of both parties, the key drivers of success and failure and "market" terms and conditions. As a result, our attorneys are able to move beyond the traditional zero-sum, adversarial negotiation process to devise "win-win" creative solutions that enhance our client's position while meeting all parties' fundamental needs.

Our Capabilities

In representing customers, we understand the entire outsourcing process, from the definition of business requirements to the negotiation of the commercial and legal terms to effective contract documentation and contract administration systems. Our representation of vendors encompasses virtually all issues and transactions that arise in conducting an outsourcing business, including: creating the necessary technology infrastructure; working with partners and subcontractors; structuring, preparing and negotiating term sheets; preparing and negotiating the outsourcing contract documentation; and post closing transition and ongoing relationship issues.

We represent our clients in all manner of outsourcing transactions, including sole-source and competitive-bid; individual vendor and consortium bid; single jurisdiction and multi-jurisdiction/international transactions: Information Technology Outsourcing.

Our experience in IT outsourcing includes:

• LAN/WAN
• data center
• call center
• help desk
• telecommunications facilities
• mainframe
• midrange
• desktop
• web hosting
• application development and maintenance

Business Process Outsourcing. Our experience in BPO includes:

• billing systems
• electronic bill presentment
• call center
• bill printing
• human resources
• customer service functions
• payroll
• benefit plan administration
• accounting
• purchasing