Outsourcing Article: History Holds Key to Well-Conceived Outsourcing Deals
2/27/2004
Written by Mintz Levin Attorney, Michael C. Bisignano, for the Washington Business Journal, February 27, 2004.
Information technology outsourcing has been one of the most-heralded vehicles for bottom-line cost reductions through gains in productivity and efficiency.
Nevertheless, the first generation of large IT outsourcing transactions produced disappointing long-term results due to two strategic failures: objective definition and relationship management.
Addressing these shortcomings may yield the desired technology-driven cost reductions and productivity increases sought from IT outsourcing.
This article discusses the RFP process, cost, strategic alternatives, and relationship failure.
